Bi999's Terms & Conditions — Read in full

By accessing the bi999 platform or creating an account, you confirm that you have read and agreed to these terms and conditions in full. bi999's terms and conditions constitute a legally binding agreement between you and bi999.

To use bi999's services, you must:

• You must be at least 18 years of age
• You must create your account under your real name with accurate information
• You must be located in Bangladesh or in a country where online betting is legally permitted
• You must have a valid mobile number and email address
• You must agree to abide by all of bi999's terms and conditions

Bi999's terms and conditions may be updated at any time. Users will be notified of any changes via their registered email or SMS. Continued use of the platform after changes have taken effect will be considered acceptance of the updated terms.

Opening an account on bi999 is completely free. However, providing accurate information at the time of registration is mandatory. Registering with false or incorrect details may result in permanent account closure and forfeiture of your balance.

Only one account per person is permitted. Creating multiple accounts under the same identity is a violation of our rules and will result in all accounts being closed.

The following documents may be required for KYC (Know Your Customer) verification:

• Copy of National ID (NID) or passport
• Screenshot or statement from your mobile banking account
• Proof of current address (utility bill or bank statement)

Withdrawals above a certain amount may be held pending verification. bi999 keeps all user information strictly confidential and does not share it with any third party.

Before placing any bet on bi999, please read the rules for that bet carefully. Each sports market may have its own specific rules. The general betting rules are outlined below:

• Once a bet is confirmed, it cannot be cancelled — however, the early cashout option may be used if available
• If incorrect odds are displayed due to a system error, bi999 reserves the right to void the affected bets
• If a match is abandoned or postponed, bets are generally voided and stakes are returned
• Multiple bets on a single ticket (parlay/accumulator) are allowed, but maximum payout limits apply
• If a bet is accepted late due to connectivity issues during live betting, it will be settled at the updated odds
• Placing unusually large bets on the same event may be flagged as suspicious

Betting limits are determined by your account level and the type of event. The minimum bet is ৳10, and the maximum is set by bi999.

Deposits and withdrawals on bi999 are easy via bKash, Nagad, and Rocket. All transactions are SSL-encrypted and fully secure.

Deposit Guidelines:

• Minimum deposit: ৳200
• Maximum deposit: ৳5,00,000 per day
• Deposits are generally instant — funds are credited to your account within 15 minutes at most
• Deposits must be made from your own mobile banking account

Withdrawal Rules:

• Minimum withdrawal: ৳500
• Maximum withdrawal: ৳2,00,000 per day
• Withdrawal processing time: typically 2–24 hours
• Withdrawals must be made to the same mobile number used for the deposit
• Large withdrawals may be held if KYC verification is not completed
• Deposited funds must be wagered at least once before a withdrawal can be made

Bi999 offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms, which must be read before use.

• Welcome Bonus: For new members only, applicable on the first deposit. The welcome bonus must be claimed by making a deposit within the specified time frame.
• Wagering Requirements: To withdraw bonus funds, you must meet a minimum wagering requirement (typically 5–10 times the bonus amount).
• Cashback Offer: Based on a fixed-period rate, applicable on net losses only.
• Referral Bonus: Referring a friend earns a bonus for both parties, provided the referred person makes a genuine deposit and places a bet.

Bi999 reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit the promotions page for details on current bonuses.

Bi999 is committed to responsible gaming. Betting is entertainment — not an addiction. We want every user to play mindfully and within their limits.

The following responsible gaming tools are available on the bi999 platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Bet Limit: Set your own maximum stake per bet
• Self-Exclusion: Temporarily suspend your account for a set period
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days
• Reality Check: Receive reminder alerts at regular intervals

If you feel that betting is having a negative impact on your life or your family's, please reach out to our support team: support@bi999.bet

For more details, visit our Responsible Gaming Visit the page.

Bi999 may temporarily or permanently close an account for any of the following reasons:

• Registering with incorrect or false information
• Creating Multiple Accounts
• Bonus Abuse or Fraudulent Activity
• Bets linked to match-fixing or manipulation
• Incomplete KYC Verification
• Being underage or operating an account on behalf of a minor
• Attempting to access the platform through other means while under self-exclusion

Whether the remaining balance of a permanently closed account will be refunded is subject to investigation. In cases of fraud, the balance will be forfeited.

If you have a dispute regarding any bet or transaction, please contact our customer support first. The support team will respond within 48 hours.

Steps for Dispute Resolution:

1. Submit a detailed complaint to our support email: support@bi999.bet
2. Please clearly state the bet ID, date, and a description of the issue
3. Bi999 will investigate and provide a decision within 7 business days
4. Decisions may be appealed, but the final decision rests with bi999

Bi999 treats the protection of users' personal data as its highest priority. We collect only the information that is necessary and store it securely.

Where your information is used:

• Account verification and management
• For transaction processing
• Fraud prevention and security enforcement
• Compliance with legal obligations
• For support services

Bi999 never sells your information to third parties. To learn more, visit our Privacy Policy Read.

Bi999 reserves the right to amend these terms and conditions at any time. Users will be notified via their registered email or SMS before any changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account.

Last Updated: 1 January 2026